App unavailable

Resolved·Full outage

This incident has been resolved.

Thu, Sep 3, 2026, 04:19 PM

(1 month ago)

Affected components

Sep 3, 2026, 12:15 PM

01:14 PM

Velocity for BigCommerce

Updates

Resolved

This incident has been resolved.

Thu, Sep 3, 2026, 04:19 PM

Monitoring

A fix has been implemented and we are monitoring the situation.

Thu, Sep 3, 2026, 01:14 PM(3 hours earlier)

Identified

Users are not able to access the Velocity BigCommerce app. Customers checking out on the storefront are unaffected.

Thu, Sep 3, 2026, 12:15 PM(58 minutes earlier)